I would like to track the delivery of my order. Is this possible?

When your order is shipped, a confirmation email will be sent to you. It will include the tracking number for your order.

You can also track your order via your customer account under the “My purchases” section:

“In preparation” status: your order is currently being prepared by our logistics team and has not yet been handed over to the carrier.

“In delivery” status: your parcel has been taken over by the carrier and delivery is in progress.

“Delivered” status: the delivery has been completed, either to your home / concierge, post office or pickup point.

My order is marked as delivered, but I have not received it. What should I do?

For standard delivery, we invite you to check with your neighbors, as it is possible that the carrier may have delivered your order to one of them.

If you chose another delivery method or if checking with neighbors is unsuccessful, please contact VELBODY customer service via our contact form. Our customer service advisors will carry out the necessary inquiries with the carrier.

We ask you to provide a detailed, dated, and signed statement, along with a valid copy of your ID (front and back), as well as a filed complaint, a police report, or a “spoliation report”.

Any claim made after 3 days from the delivery date or any incomplete claim cannot be considered, and no refund or exchange procedure will be initiated.

I would like to have a product delivered to a different address than my own. Is this possible?

We deliver anywhere in Europe and and other continents. Thanks to our digitalized invoice, you can send products to a delivery address different from your billing address.

When placing your order, at the delivery method step, make sure to uncheck the box “Use as billing address” and enter the desired delivery address.

Can I collect my online order in store?

VELBODY is available only online. Contact our team in case you have questions.

What delivery methods do you offer?

VELBODY provide Standard delivery. The delivery period can takes between 5 to 15days depending the day you place your order and your Post organisation.

Last updated: 21/01/2026